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Physical location for business-related inquiries.
Cl. 63f #80A - 33, Bogotá
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Answers to Common Questions
Before reaching out, browse through our FAQs for quick solutions to your concerns.
DynamenCRM is a comprehensive cross-platform WhatsApp CRM and marketing solution that enables businesses to manage conversations, automate customer engagement, and execute marketing campaigns directly through WhatsApp.
DynamenCRM is designed for businesses of all sizes — from freelancers and startups to large enterprises — looking to scale their customer communication on WhatsApp.
Not at all. DynamenCRM features an intuitive dashboard with drag-and-drop automation, simple campaign setup, and easy integration steps designed for users of all experience levels.
DynamenCRM is accessible through all modern web browsers and fully optimized for desktop, tablet, and mobile devices.
Yes, DynamenCRM uses the official WhatsApp Business API, ensuring reliability, security, and full compliance with WhatsApp’s policies.
DynamenCRM offers powerful WhatsApp CRM tools, message automation, contact segmentation, a multi-agent inbox, campaign analytics, and advanced lead tracking.
Yes. DynamenCRM Pro and Enterprise plans allow you to connect and manage multiple WhatsApp numbers from a single centralized dashboard.
Yes. Your entire support or marketing team can collaborate through shared inboxes, internal notes, and role-based access control.
Yes. Our support team is available through live chat, email, and our knowledge base. Enterprise clients receive priority support and a dedicated account manager.
Absolutely. We use industry-standard encryption, conduct regular security audits, and rely on secure cloud infrastructure to protect your data. DynamenCRM is also fully GDPR compliant.
DynamenCRM offers three plans: Starter (essential features), Pro (advanced tools and multi-user access), and Enterprise (custom solutions with dedicated support).
Choose between monthly or annual billing. Annual plans come with a special discounted rate for greater savings.
Yes. You can upgrade your plan at any time directly from your dashboard. Changes take effect immediately and are prorated according to your billing cycle.
If you exceed your plan limits (such as messages, contacts, or users), you’ll receive a notification with options to upgrade your plan or purchase additional usage packs.
Yes. You can easily access and download all your invoices and billing history directly from your DynamenCRM account in the “Billing” section.